Terms of Service

1. Who these terms are between

These terms govern the agreement between [legal entity name], [registered address], tax identification number [NIF/CIF], and the person or company that opens a Klimpy account.

Creating an account means accepting these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

2. What the service does

Klimpy collects traveller and booking data, validates it, transmits it to the applicable authority, and can gate smart-lock access on an accepted submission. The exact features available depend on the plan.

Klimpy is a software service. It is not a law firm and does not provide legal advice. Deciding what a given regulation requires of your operation remains yours, and taking professional advice where the answer is not obvious remains yours.

3. What you are responsible for

You remain the party registered with the authority and the party the authority looks at. Delegating the work to Klimpy does not transfer that duty.

You are responsible for the accuracy of what you enter, for holding a valid licence where one is required, for keeping your credentials secure, and for the acts of anyone you give access to your account.

You may not use the service to submit data you have no lawful basis to hold, to attempt to access another operator's data, or to interfere with the service's operation.

4. Fees and billing

Fees, the billing period, and any trial are those shown on the plan at the time of subscription. Fees are stated exclusive of VAT unless marked otherwise.

Subscriptions renew automatically for the same period unless cancelled before the renewal date. [Refund terms].

5. Availability and support

Klimpy aims to keep the service available continuously but does not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical.

Third-party endpoints the service depends on — authority portals, lock manufacturers, booking channels — have their own availability, which Klimpy does not control and cannot guarantee.

Support is reachable at support@klimpy.com. [Response target].

6. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, Klimpy's aggregate liability is limited to [liability cap], and Klimpy is not liable for indirect or consequential loss, or for penalties arising from data you supplied incorrectly or supplied too late for the service to transmit within the applicable window.

7. Ending the agreement

You may cancel at any time, effective at the end of the current billing period. Klimpy may suspend or end an account that breaches these terms, giving notice where circumstances allow.

On termination you may export your data for [export window]. After that period it is deleted, except where a retention duty requires otherwise.

8. Governing law

These terms are governed by the law of [jurisdiction], and disputes are subject to the courts of [venue], without prejudice to any mandatory consumer protection that applies where you live.